This section covers everything you need to know regarding our store policies.
PROCESSING TIMES
Once your order is processed and you have received your order no. all orders are processed in 10-14 business days and shipped with USPS priority. A shipped confirmation email and tracking number will be sent to the email you provided on your order. Your order will be expedited in shipping with delivery of 1-3 business days. If there are any additional delays, you will updated via email.
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SHIPPING POLICY
Delivery times are estimates from the date of shipping. Once packages are received by USPS, we are no longer responsible for the package. If there is any damage to the packaging on delivery, please contact USPS is responsible and any other questions or concerns should be directed to USPS (1-800-275-8777). If there is any damages to your items please contact us within 72 hours of receiving items to customersupport@herfauxluxe.com
If a package is shipped and your address is incorrect or undeliverable and the items are returned to us , reshipping charges are to be paid by customer .
* We are NOT responsible for lost/stolen packages. Once your package is marked as delivered and you aren't able to locate it you will have to file a claim with your local USPS as we will not REFUND orders that we have shipped to the address provided.
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RETURN & EXCHANGE POLICY
ALL SALES ARE FINAL.
We do not accept returns or exchanges as all orders are inspected before shipping to ensure excellent condition. If you receive a damaged or wrong item, please contact us at customersupport@herfauxluxe.com within 72hours of receiving item with details of the product and the defect. Please send photos with original packaging of defective items to customersupport@herfauxluxe.com and someone from our team will get taken care of.
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RETURN & EXCHANGE POLICY FOR DIGITAL PRODUCTS.
Since the purchase is a digital product, it is deemed “used” after download or opening, and all digital products made on www.herfauxluxe.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no-refund policy.
JEWELRY CARE
To ensure the longevity of your jewelry please follow the care instruction below:
1. Avoid contact with moisture, apply perfume lotions after putting on jewelry.
2.Take of jewelry when exercising ,showering, or sleeping.
​3.When not in use store in a dry and cool place.
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When placing orders on our site you are confirming that you have read and agreed to all store policies.